ISO 20000-1 is an international standard that defines the requirements for the development, implementation, monitoring, maintenance, and continuous improvement of an IT service management system (SMS).

Organizations interested in getting certified against ISO 20000-1 certification requirements, should contact Energy-UP and fill in Certification Application and send it to Contact@energy-up.org

SO/IEC 20000-1 is specifically targeted at the services part of a providers system and the more specific focus points to address service management. In fact the word 'product' is not used in ISO/IEC 20000-1. It also has specific requirements for service lifecycle processes

IT departments to ensure that their ITSM processes are aligned with the business's needs and international best practices